Shipping Policy

Shipping & Delivery Policy

Thank you for shopping with Orchid N Petals! Below is our detailed shipping and delivery policy to ensure your experience is smooth and transparent.

Domestic Shipping

  • All orders placed within India will be shipped through registered domestic carrier companies only.
  • We do not ship Orchid N Petals products outside of India at this time.

Order Processing

  • Once your order is confirmed, we will begin processing it. This includes selecting the right plant, pot, packaging, and other essential items.
  • Order preparation typically takes 5-6 days to complete. This timeframe includes the time required for packaging and any customization requests.

Shipping Time

  • Once your order is dispatched, it will take approximately 5-10 days to reach the delivery address, depending on your location and the courier service.
  • Please note that certain factors (weather, holidays, or unforeseen delays) may impact the delivery time.

Tracking Information

  • We will provide you with full tracking details once your order has been dispatched. You can expect to receive this information within 1-2 days of shipment.
  • You can use the tracking number to monitor the status of your order through the carrier's website.

Order Monitoring & Customer Support

  • Our team will actively monitor the progress of your order to ensure there are no delays. If any issues arise during shipping, we will promptly notify you and assist with resolving them.
  • If you have any questions or concerns regarding your order, please feel free to reach out to our customer support team. We are happy to assist you.

Delivery Issues

  • In the rare event that your order is delayed, damaged, or lost during transit, we will take immediate action to resolve the issue. Our goal is to ensure that your order reaches you in perfect condition and on time.

Shipping Costs

  • Shipping costs are calculated based on your delivery location and the size/weight of your order. You will be informed of the exact shipping charges at the time of checkout.

Packaging

  • We take great care in packaging your products to ensure they arrive in perfect condition. All plants are securely packed, and fragile items are cushioned to prevent damage during transit.